Submitting Claims for doctor visits on or before December 31, 2024
The participant medical plan active through December 31, 2024 uses GMMI to process all medical claims incurred by participants hosted in the US. They can
- process bills that come directly from a medical provider
- process bills that are sent to a volunteer or family who forwards them on to GMMI, or
- reimburse volunteers or host families for medical expenses paid on behalf of the participant.
When a participant incurs a medical expense in the USA, ask the treating medical professional or hospital to send the original bill with their claim form directly to GMMI by email: customerservice@gmmi.com
or by mail at:
GMMI (Global Medical Management Inc.)
880 SW 145th Avenue, Suite 400
Pembroke Pines, Florida 33027 USA
If the medical expense is paid by the volunteer or the host family, they can claim reimbursement by submitting the original bill to GMMI at customerservice@gmmi.com together with the claim form. The expense will not be reimbursed if the claim form is not submitted.
It is important to use the claim form provided by AFS: AFS-USA Medical Claim Form
Fill out the entire form detailing the nature of the treatment required. The most common reason for claim payment to be delayed is the need for follow-up information.
Medical Plan changes from January 1, 2025
As of January 1, 2025, the AFS Participant Medical Plan will change service providers. Below is important information on the new service providers.
Effective January 1, 2025, AFS will work with Cigna Life Insurance Company of Europe SA/NV as our insurer. Willis Towers Watson (WTW) GmbH will serve as Claims Administrator and primary point of contact for billing and payment inquiries.
Filing Claims incurred in the USA
Click here for a claim filing process guide for claims on or after January 1, 2025.
Students must download the Cigna app on their phones, in order to streamline the process of finding a doctor, and filing claims.
Click here for a copy of the Cigna Health Benefits App Getting Started Manual:
Changes to the medical plan service provider in 2025 will not result in major changes to the AFS Medical Plan. In fact, coverage will be expanded in the following areas:
- Emergency Dental coverage, which was previously an Additional Benefit (see above), is now a part of the core Medical Plan, and coverage limit has been raised to $600.
- Non-emergent surgery for sports injuries has been added.
Click here to review the Medical Plan for 2025.